If you would like to speak with someone in our Customer Service Department about disconnecting service, please drop by, call toll-free 1-800-433-3292 or email us.
When disconnecting service, it is helpful to have pertinent information ready BEFORE applying.
Such information includes:
The account number from location to be disconnected.
The service address to be disconnected, and in some cases, the meter number. If moving, a forwarding address to send the final bill will be required.
It is important to let the customer service representative handling your call know if there is more than one meter at the location to be disconnected. Also, you should inform the customer service representative if there are one or more security lights at the location to be disconnected.
The customer service representative may also ask you questions about the account to verify that it is the correct account, and that the person calling has the authority to make a change. The customer service representative will ask for a daytime telephone number for any type of transaction.